Veena Arora
United States Of America
Customer
Rating
10
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Veena Arora's Trip Date:
17th Aug - 29th Aug 2018
Veena Arora's Ship:
Ocean AdventurerOverall, how was your trip?
Ice burges ,meeting the local people.Landscape was breath taking. People were very nice and kind.Houses were beautiful and colorful town.
In one sentence, what did you think of the Arctic? Did it live up to your expectations?
It was very nice.Staff was good.Ice burg was amazing.
Would you visit again?
Yes
How was the service that Swoop provided?
Swoop service was very helpful.voyage was very clean and convenient.yes I had a very nice cabin.Swoop service was excellent.Thanks for making a good reservation.Swoop service was excellent.thru out of my trip.I appreciate all your help to make it the best trip for us.
How likely is it that you would recommend Swoop to a friend?
10 out of 10
How were your experiences on the guided excursions?
Excellent, enjoyed all of them. The guides were very Knowledgeable and caring. There were lots of icebergs and amazing.
How would you describe {vessel.title} if talking to somebody potentially interested in going to the Arctic, and what tips would you pass on?
Life time experience. Staff was friendly and service was impeccable. Will like to go again towards the East side.
If Swoop arranged some of your travel before/after your voyage/group trip. How did we do?
Swoop arranged extra night hotel and provided all the details. 4 months before the cruise, Swoop arranged webinars to educate about the Greenland and what we would see. The agents were extremely friendly. Reservation was perfect. We have not seen this kind of detail from any other travel agency.
Do you have any tips or advice for other people planning a trip to the Arctic?
We will not hesitate to go with Swoop again. Very responsive and quick to respond. We had great experience.